/* ============================================================
   Crudia UI — Espace de travail ticket (fiche agent)
   Propriétés à gauche · conversation au centre · contexte à droite.
   Composants : Components/Pages/Tenant/Tickets/Details.razor,
   TicketMessageItem.razor, TicketContextPanel.razor.
   ============================================================ */
.cr-ticket { display: grid; grid-template-columns: 264px minmax(0, 1fr) 320px; flex: 1 1 auto; min-height: 0; height: 100%; background: var(--cr-color-surface); }
.cr-ticket.is-context-collapsed { grid-template-columns: 264px minmax(0, 1fr); }
.cr-ticket.is-context-collapsed .cr-ticket__context { display: none; }

/* Propriétés */
.cr-ticket__props { border-right: 1px solid var(--cr-color-border); background: var(--cr-color-surface-subtle); overflow-y: auto; min-height: 0; padding: 8px 16px 24px; }
.cr-ticket__props-section { padding: 12px 0; border-bottom: 1px solid var(--cr-color-border-subtle); }
.cr-ticket__props-section:last-child { border-bottom: 0; }
.cr-ticket__props-title { display: flex; align-items: center; gap: 6px; margin: 0 0 8px; font-size: var(--cr-font-size-xs); font-weight: 700; text-transform: uppercase; letter-spacing: 0.06em; color: var(--cr-color-text-muted); }
.cr-ticket__props-title .cr-btn { margin-left: auto; text-transform: none; letter-spacing: 0; }
.cr-ticket__props .cr-field + .cr-field { margin-top: 10px; }
.cr-ticket__props .cr-field__label { color: var(--cr-color-text-secondary); }
.cr-ticket__props .is-dirty > .cr-field__label::after, .cr-ticket__props .is-dirty > .cr-ticket__props-title::after {
    content: "modifié"; margin-left: 6px; padding: 0 4px; border-radius: var(--cr-radius-sm); background: var(--cr-color-warning-subtle);
    font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em; color: var(--cr-color-warning);
}

/* Colonne principale */
.cr-ticket__main { display: flex; flex-direction: column; min-width: 0; min-height: 0; }
.cr-ticket__header { display: flex; align-items: flex-start; gap: 12px; padding: 12px 20px 10px; border-bottom: 1px solid var(--cr-color-border); flex-shrink: 0; }
.cr-ticket__heading { flex: 1 1 auto; min-width: 0; }
.cr-ticket__crumbs { display: flex; align-items: center; gap: 6px; margin-bottom: 2px; font-size: var(--cr-font-size-sm); color: var(--cr-color-text-secondary); }
.cr-ticket__crumbs a { color: var(--cr-color-text-secondary); }
.cr-ticket__crumbs a:hover { color: var(--cr-color-link); }
.cr-ticket__title { margin: 0; font-size: var(--cr-font-size-xl); line-height: 24px; font-weight: 600; color: var(--cr-color-text-strong); overflow-wrap: anywhere; }
.cr-ticket__meta { display: flex; align-items: center; flex-wrap: wrap; gap: 6px 10px; margin-top: 6px; font-size: var(--cr-font-size-sm); color: var(--cr-color-text-secondary); }
.cr-ticket__header-actions { display: flex; align-items: center; gap: 4px; flex-shrink: 0; }
.cr-ticket__pager { display: inline-flex; align-items: center; gap: 2px; margin-right: 4px; font-size: var(--cr-font-size-sm); color: var(--cr-color-text-secondary); font-variant-numeric: tabular-nums; }
.cr-ticket__banner { padding: 8px 20px 0; flex-shrink: 0; }
.cr-ticket__conversation { flex: 1 1 auto; min-height: 0; overflow-y: auto; padding: 0 20px 16px; scroll-behavior: auto; }
.cr-ticket__composer { flex-shrink: 0; padding: 10px 20px 12px; border-top: 1px solid var(--cr-color-border); background: var(--cr-color-surface-subtle); }
.cr-ticket__footer { display: flex; align-items: center; gap: 8px; padding: 8px 20px; border-top: 1px solid var(--cr-color-border); background: var(--cr-color-surface); flex-shrink: 0; }
.cr-ticket__draft { display: inline-flex; align-items: center; gap: 6px; font-size: var(--cr-font-size-sm); color: var(--cr-color-warning); font-weight: 600; white-space: nowrap; min-width: 0; overflow: hidden; text-overflow: ellipsis; }
.cr-ticket__footer > * { flex-shrink: 0; }
.cr-ticket__footer > .cr-ticket__draft { flex-shrink: 1; }
.cr-ticket__footer .cr-spacer { flex: 1 1 0; min-width: 0; }

/* Contexte */
.cr-ticket__context { border-left: 1px solid var(--cr-color-border); background: var(--cr-color-surface); overflow-y: auto; min-height: 0; display: flex; flex-direction: column; }
.cr-ticket__context > .cr-tabs { position: sticky; top: 0; z-index: var(--cr-z-sticky); background: var(--cr-color-surface); padding: 0 12px; gap: 12px; }
.cr-ticket__context-body { padding: 12px 16px 24px; }
.cr-ticket__context-section + .cr-ticket__context-section { margin-top: 16px; padding-top: 16px; border-top: 1px solid var(--cr-color-border-subtle); }
.cr-ticket__context-title { margin: 0 0 8px; font-size: var(--cr-font-size-xs); font-weight: 700; text-transform: uppercase; letter-spacing: 0.06em; color: var(--cr-color-text-muted); }
.cr-mini-list { list-style: none; margin: 0; padding: 0; }
.cr-mini-list li { display: flex; align-items: center; gap: 8px; padding: 6px 0; border-bottom: 1px solid var(--cr-color-border-subtle); font-size: var(--cr-font-size-sm); min-width: 0; }
.cr-mini-list li:last-child { border-bottom: 0; }
.cr-mini-list a { color: var(--cr-color-text); }
.cr-mini-list a:hover { color: var(--cr-color-link); }
.cr-mini-list time, .cr-mini-list .cr-meta { white-space: nowrap; flex-shrink: 0; }

/* Messages */
.cr-message { display: flex; gap: 12px; padding: 16px 0; border-bottom: 1px solid var(--cr-color-border-subtle); }
.cr-message:last-child { border-bottom: 0; }
.cr-message__content { flex: 1 1 auto; min-width: 0; }
.cr-message__head { display: flex; align-items: center; flex-wrap: wrap; gap: 4px 8px; min-height: 20px; }
.cr-message__author { font-weight: 600; color: var(--cr-color-text-strong); }
.cr-message__meta { font-size: var(--cr-font-size-sm); color: var(--cr-color-text-secondary); }
.cr-message__head-end { margin-left: auto; display: inline-flex; align-items: center; gap: 6px; }
.cr-message__body { margin-top: 6px; color: var(--cr-color-text); font-size: var(--cr-font-size-md); line-height: 1.55; overflow-wrap: anywhere; }
.cr-message__body p { margin: 0 0 8px; }
.cr-message__body > :last-child { margin-bottom: 0; }
.cr-message__body img { max-width: 100%; height: auto; }
.cr-message__body img[data-blocked-src] { display: inline-block; padding: 2px 6px; background: var(--cr-color-surface-sunken); border-radius: var(--cr-radius-sm); font-size: var(--cr-font-size-xs); color: var(--cr-color-text-muted); }
.cr-message__body table { display: block; max-width: 100%; overflow-x: auto; border-collapse: collapse; }
.cr-message__body td, .cr-message__body th { padding: 2px 6px; vertical-align: top; }
.cr-message__body blockquote { margin: 8px 0; padding-left: 12px; border-left: 3px solid var(--cr-color-border); color: var(--cr-color-text-secondary); }
.cr-message__body pre, .cr-message__body code { font-family: var(--cr-font-family-mono); font-size: 12px; white-space: pre-wrap; }
.cr-message__body a { color: var(--cr-color-link); text-decoration: underline; }
.cr-message__body h1, .cr-message__body h2, .cr-message__body h3, .cr-message__body h4 { font-size: 15px; margin: 12px 0 6px; }
.cr-message__body ul, .cr-message__body ol { padding-left: 22px; margin: 0 0 8px; }
.cr-message--internal { margin: 12px 0; padding: 12px 14px; border: 1px solid var(--cr-color-internal-border); border-radius: var(--cr-radius-md); background: var(--cr-color-internal); }
.cr-message--internal + .cr-message { border-top: 0; }
.cr-message__attachments { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.cr-message__csat { display: inline-flex; align-items: center; gap: 4px; color: var(--cr-color-warning-fill); }
.cr-attachment { display: inline-flex; align-items: center; gap: 6px; max-width: 280px; height: 28px; padding: 0 8px; border: 1px solid var(--cr-color-border); border-radius: var(--cr-radius-md); background: var(--cr-color-surface); font-size: var(--cr-font-size-sm); color: var(--cr-color-text); text-decoration: none; }
.cr-attachment:hover { border-color: var(--cr-color-border-strong); background: var(--cr-color-hover); text-decoration: none; color: var(--cr-color-text-strong); }
.cr-attachment__name { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.cr-attachment__size { color: var(--cr-color-text-muted); flex-shrink: 0; }
.cr-attachment.is-error { border-color: var(--cr-color-danger-border); background: var(--cr-color-danger-subtle); color: var(--cr-color-danger); }
.cr-attachment.is-done { border-color: var(--cr-color-success-border); }
.cr-attachment__remove { border: 0; background: transparent; padding: 0; width: 18px; height: 18px; display: inline-flex; align-items: center; justify-content: center; color: inherit; border-radius: 2px; cursor: pointer; }
.cr-attachment__remove:hover { background: rgba(20, 31, 41, 0.08); }

/* Composer */
.cr-composer { border: 1px solid var(--cr-color-border); border-radius: var(--cr-radius-lg); background: var(--cr-color-surface); transition: border-color var(--cr-duration-fast), box-shadow var(--cr-duration-fast); }
.cr-composer:focus-within { border-color: var(--cr-color-focus); box-shadow: var(--cr-focus-ring); }
.cr-composer--internal { background: var(--cr-color-internal); border-color: var(--cr-color-internal-border); }
.cr-composer--internal:focus-within { border-color: #d9b44a; box-shadow: 0 0 0 3px rgba(217, 180, 74, 0.3); }
.cr-composer__head { display: flex; align-items: center; gap: 10px; padding: 6px 8px 0; flex-wrap: wrap; }
.cr-composer__recipients { font-size: var(--cr-font-size-sm); color: var(--cr-color-text-secondary); min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.cr-composer__recipients strong { color: var(--cr-color-text); font-weight: 600; }
.cr-composer__input { display: block; width: 100%; min-height: 96px; max-height: 40vh; padding: 8px 12px; border: 0; outline: none; resize: vertical; background: transparent; font: inherit; font-size: var(--cr-font-size-md); line-height: 1.5; color: var(--cr-color-text); }
.cr-composer__input:focus, .cr-composer__input:focus-visible { box-shadow: none; outline: none; }
.cr-composer__files { display: flex; flex-wrap: wrap; gap: 6px; padding: 0 10px 8px; }
.cr-composer__toolbar { display: flex; align-items: center; gap: 4px; padding: 4px 6px; border-top: 1px solid var(--cr-color-border-subtle); }
.cr-composer--internal .cr-composer__toolbar { border-top-color: var(--cr-color-internal-border); }
.cr-file-picker { position: relative; overflow: hidden; }
.cr-file-picker input[type=file] { position: absolute; inset: 0; opacity: 0; cursor: pointer; width: 100%; }

/* Responsive : contexte en tiroir < 1280 px ; propriétés au-dessus < 1024 px */
@media (max-width: 1279.98px) {
    .cr-ticket, .cr-ticket.is-context-collapsed { grid-template-columns: 264px minmax(0, 1fr); }
    .cr-ticket:not(.is-context-collapsed) .cr-ticket__context { position: fixed; top: var(--cr-shell-topbar-height); right: 0; bottom: 0; width: min(360px, 100vw); z-index: var(--cr-z-drawer); box-shadow: var(--cr-shadow-modal); }
}
@media (max-width: 1023.98px) {
    .cr-ticket, .cr-ticket.is-context-collapsed { grid-template-columns: minmax(0, 1fr); grid-template-rows: auto minmax(70vh, 1fr); height: auto; }
    .cr-ticket__props { border-right: 0; border-bottom: 1px solid var(--cr-color-border); }
    .cr-ticket__header { flex-wrap: wrap; }
}